U.S. Customers
Do I need a business or business number to buy from
us?
You do not need to
have a business to buy from us. We understand that many of our
customers are creating balloon bouquets or decorating party halls as
a part time job or may need balloons for that one big special
occasion . You may purchase balloons for personal use.
We have no minimum order, but do have a flat rate shipping charge of
$8.92.
What are the Shipping Costs?
We have adopted a flat rate shipping structure.
We charge only $8.92 U.S. per shipment. The larger your order
the more you save on shipping costs.
When should my order arrive?
All orders are packed the same or next day and shipped
the same or next day. Your order should arrive in 3-6
business days to most areas. Delivery to Hawaii, Alaska, PR
are delivered by postal service and may take longer.
Typical delivery times are 3-7 business
days. Delivery times are shortest in the North Eastern
parts of the U.S. such as New York (3-5 business days) and longer as
you move South or West. For example St Louis (3-5 business
days), Tampa (4-6 business days), Dallas (4-6 business days),
Seattle (5-7 business days), Los Angeles (5-7 business days).
The times above are only estimates, but are generally fairly
accurate and in most cases the lower number is correct except for
rural areas.
How is my order shipped?
All Orders to business
addresses are shipped by courier with tracking.
Orders under 50 18" Balloons to residential home
addresses, P.O. Boxes, Hawaii, Alaska and PR.
Orders under 50 18" balloons are shipped airmail post
office to residential areas. Orders over 50 18" balloons are shipped by courier
except to P.O. boxes, Hawaii, Alaska and PR which are sent through
the post office. Delivery by courier can be requested to
residential areas by paying the extra $1.87 for orders under 50
balloons.
For Courier Delivery for orders under 50 balloons.
All orders over 50 18" Balloons with the exception
of P.O. Boxes, Hawaii, Alaska and PR.
Your order is shipped by Courier with full
tracking.
New Lower Overnight Rate
Overnight to 2 Day Delivery-($17.90 flat
rate per order up to 175 18" balloons).-We receive a very
reasonable rate on overnight to 2 day delivery. This special
rate is only available for small shipments which fit into a small
size envelope. Typically we find we can fit upwards of 175
balloons inside one envelope. For larger orders it is cheaper
for us to send two small envelopes at the special rate than to send
your order in one shipment.
For Courier Delivery. Add $8.98 per 175 or less 18"
balloons.
Payment Methods
Paying by credit card through our secure checkout is
the easiest way to pay for your shipment.
You can also pay by money order or check. When paying by
money order or check we suggest sending us an e-mail of the items
you wish to order. That way we can put them aside for you. Otherwise
we may be out of some of the items when your check or money order
arrives.
Paying by check: Personal checks will be held for
3-7 days waiting for clearance.
Is paying by credit card safe?
Our credit card payment services are provided by
Paypal.com on their secure servers. PayPal dedicates over 100
employees worldwide to protecting buyers and sellers from fraud.
Their specialists work 24/7 to monitor unusual activity on
member accounts. You are also protected by your credit
card company against fraud. Feel free to visit our credit card
processors website at http://www.paypal.com/
Are there Customs and duties?
Any customs fees or duty through our
courier are billed directly to us. We have not yet heard of
any customer being charged customs fees and we have shipped a lot of
balloons.
Do you print a Catalog?
Catalogs are very expensive to create, print and
distribute so we only use our online catalog to promote our
product line. This allows us to offer lower prices, but also
allows us to add new products quickly whenever manufacturers offer
us special deals which we can pass along at our $0.56 price point
per 18" balloon.
How
to contact us? Why no Phone Number?
Our phone number is not listed on our website
because we would prefer to offer you lower prices. This may
seem very odd at first, but when you consider the savings it makes
good business sense for you since you receive lower prices.
There are still many ways you can contact us:
You can often find us live online so press the
online chat button when the button says there is live help and we
would be happy to assist you live with your questions.
Otherwise press the same button and send us an e-mail. We
will respond the same day since we answer our e-mails 5 or more
times per day 7 days a week (If you do not receive a
response-check your junk mail).
Need us to call you. No problem. Send
us an e-mail and we will call you. We respond to all e-mails
5 or more times per day so you are a guaranteed a timely response.
Did
you know?
The boxes we ship our product in are overrun or
obsolete corrugated shipping cartons. They are not used, but
they are no longer usable by the original user. What does
this mean for you? It means a savings of $0.25 per order.
Yes a whole quarter.
If you have any other questions please e-mail
us.
This site has been designed by
Special Buys Inc. The logos are owned by Special Buys
Inc. Special Buys operates this site as a wholesale
catalog.
